Mobile solutions for Energy and Utility companies are no longer only valuable for maintaining and servicing your mission critical assets. Mobile solutions can accelerate, virtualize and transform the way you work with your customers to reduce outages, lower bills, and ultimately take a load off your network.
Successful implementations of mobile sales solutions significantly improve company operations by optimizing face-to-face contact with customers, make the sales process more effective and synchronize sales with the Customer Service department.
Rather than exchanging paperwork, a mobile solution allows to conduct all of the necessary billing information from handheld devices. Spending less time on the process, your team can make better use of their time by seeking out new customers or responding to service calls from existing customers. If your company operates with any type of commission system for sales associates, then this will definitely give them the desire to make more use out of this new technology.
The use of new solutions should not be a task or a drag for your team, but rather helping them in performing their daily tasks and enhance the way field sales are done. Imagine having all the necessary information at your fingertips, without the need to check with the back office, having full transparency of your customers and receiving contextual guidance an up- and cross-sell opportunities for your services and products. These are just a few examples of how mobile solutions can help to create workforce efficiencies, and lead to major cost savings and increased customer satisfaction.
Whether used for field sales or for maintenance requests, mobile solutions allow your teams to work using uniform, standardized business processes. This, combined with intuitive and easy-to-use interfaces makes learning to use the solution a breeze and will increase user adaption rates significantly.