SAP CRM

SAP CRM

SAP CRM provides best-in-class functionality for marketing, sales and service. The solution supports customer-facing business processes across multiple interaction channels and enables organizations to focus on strategies for customer-driven growth and to differentiate themselves in the market by providing a superior customer experience.

Qnovate offers a preconfigured solution for rapid SAP CRM implementation. Select just the functionality you need to support your sales, service, or marketing processes. Our SAP CRM Rapid Deployment Solution (RDS) is certified by SAP and allows delivery in as little as eight weeks. Our SAP experts work with you to realize a solution that perfectly meets your needs. Our proven methodology clearly outlines goals, expectations, commitments, and timelines, thus minimizing uncertainty and streamlining deployment.

 

SAP CRM Rapid Deployment Solution by Qnovate

Sales

A powerful solution for sales professionals, our SAP CRM Rapid Deployment Solution covers the required sales functionality to help you prepare for customer meetings, track progress easily, and positively influence deal closure. The software helps managers to map and assign the right reps to the right opportunities, so your team can close deals fast, collect cash quickly, and make customers happy.

  • Account, contact and territory management
  • Activity management
  • Sales reporting
  • Lead management
  • Opportunity management
  • Pipeline performance management
  • Sales order management integrated with SAP ERP

Marketing

Our SAP CRM Rapid Deployment solution ensures superior marketing results by providing a streamlined way to create and manage marketing campaigns, effectively coordinate activities with sales organizations, generate and manage high-quality leads, and track leads through conversion.

  • Account and contact management
  • Activity management
  • Marketing reporting
  • Campaign management
  • Segmentation and list management
  • Lead management
  • Marketing analytics

Service

The service functionality of our SAP CRM Rapid Deployment Solution reduces your cost of service by enabling customer service representatives to solve customer issues quickly and effectively, while providing a foundation for future growth.

  • Account and contact management
  • Activity management
  • Service reporting
  • Customer service and support
  • Knowledge management

The Interaction center functionality of our SAP CRM Rapid Deployment solution empowers your service representatives with powerful tools to seamlessly handle transactions and maximize customer loyalty. Cost is reduced and operational efficiencies are improved.

  • Marketing, Sales and Service scenarios
  • Interaction center operations and administration
  • Multichannel communication including email and chat
  • Interaction center analytics
  • Knowledge management

Analytics

Our SAP CRM Rapid Deployment solution includes analytical reporting, to enable management to monitor sales, marketing and service activities.

  • Business Intelligence
  • Business Objects Dashboards
  • CRM interactive reporting