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Increase User Adoption of your SAP Hybris Cloud for Customer CRM Solution

User adoption is a perennial challenge with CRM software deployments. Low user adoption is a top cited contributing factor for CRM engagements that fail to achieve their objectives.

 

 

Date: October 11th 
Time: 2 p.m. EST
Title: Ways to increase User Adoption of SAP C4C CRM
Speakers: Deepak Suri (Qnovate’s SAP Hybris Practice Lead) and Dan Feola (Qnovate’s Global Head of Business Development)

In this webinar, we will cover the different ways you can increase user adoption including:

  • Creating a highly intuitive User Interface, with easy to use and streamlined data entry by cutting redundant or irrelevant fields
  • Leverage the full potential of SAP Hybris C4C Analytical capabilities for real time reports and dashboards
  • Utilize and expose reporting from Enterprise Data Warehouse systems seamlessly within C4C
  • Configure Customer 360 views relevant for your organization
  • Ensure data quality and consistency by leveraging the full integration capabilities with SAP ERP and other non-SAP applications
  • Mobile App enablement with 100% of the capabilities inherent to desktop versions
  • Leverage the workflow capabilities for automating manual processes and communication framework

Key Takeaways:

  1. Understand the possibilities and options to increase user adoption of your SAP Hybris C4C solution
  2. Understand how with a fraction of your original investment in CRM, you can enhance the user adoption of Hybris C4C.
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